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Policy on Privacy Protection

To our users:

Taipei City Government wants you to know that we take an active interest in safeguarding your personal information. To help you understand how our website collects, receives, and safeguards your personal information, please carefully read the contents of the Taipei City Government Website Privacy and Security Policy. This policy will allow you to understand the principles and guidelines regarding how we collect, receive, and safeguard the personal information of users who access the services provided by the Taipei City Government website and its affiliated websites.

Scope of Policy

The Website Privacy and Security Policy is applicable for collecting, receiving, and safeguarding your personal information while accessing services provided by Taipei City Government website and its affiliated websites (in principle, the network comprising of www.taipei.gov.tw and look.taipei.gov.tw , hereafter referred to as “TCG websites”). Taipei City Government policy shall prevail whenever there is any discrepancy between Taipei City Government policy and all other affiliate website policies. However, this policy does not apply to websites linked through search results or links on the TCG websites. The privacy policies of these individual sites on collecting, receiving, and safeguarding of your personal information are not the responsibility of TCG websites.

Personal Information and Other Data Collection

We collect the personal information of users through the following uses:

• Online Activities and Surveys

When you take part in a website activity or fill out a survey at our website, the form may request you to provide information such as name, ID number, phone number, email or mailing address. Participation in some of the activities may require an active CyberCitizen account. It is also possible that you may take part in contests, raffles, or promotional activities at other websites, after accessing them through links on Taipei City Government's website. In these situations, the privacy policy of TCG website does not apply to the personal information provided by you to these websites, and we are not responsible for personal information you provide to these websites.

• Subscription to Newsletters

When you wish to obtain city information updates via email, you must correctly enter your email address, gender, and other information to subscribe to these services. Based on operational needs, we will preserve the information you have entered, and provide the options of unsubscribing or making changes to the services.

• Browsing the Websites

Taipei City Government maintains a record of the log created by the servers when users browse the websites or conduct searches. Information on this log includes user IP, browsing profile, and content tracking. Taipei City Government will track individual user information to acquire data on overall user activity within TCG websites. Unless users voluntarily provide personal information, TCG websites cannot and will not use the records obtained through aggregated non-personal information to analyze the behavior of individual users.

• Others

In addition to the personal information entered by users to log onto TCG websites, it is also possible that users provide their personal information (such as emails and names) in public sections such as discussion and bulletin boards. Personal information provided in this manner is not covered by the privacy protection policy of the TCG websites. Furthermore, we will retain records of all communications from users who email or communicate through other channels.

Use of Cookies

To provide individualized services, TCG websites employ cookies to store settings and/or for record-keeping purposes. Cookies are short pieces of information that the website transfers to the user's hard drive. Users may determine the degree of cookie acceptance by modifying their browser settings. Users can decide whether to accept, be notified, or refuse cookies. If you select to refuse cookies, there is a chance that you may not be able to access certain features of the website or to participate in certain activities. In general, the following is a list of situations where we attach or read cookies from the user's browser:

• To provide better and more personalized services:

Cookies allow for personalized interaction between the website and the user, by facilitating the process of logging in and out of the website, as well as making customary adjustments

• To collect demographic and profile data for analysis:

The date collected will be used for measuring website access for the purpose of improving the services we provide

• To keep track of the number of access and participation in promotional activities:

In the process of distributing newsletters or organizing promotional activities, there are cases when cookies will be placed to keep track of the degree of user participation and other relevant data

Use of Personal Data

TCG websites does not sale, rent, or otherwise exchange any of your personal information with other organizations or individuals. Only in the listed situations below will TCG websites provide your personal information to third parties under the policy guidelines.

• Online activities and surveys

The respondent's name and ID number will only be used as basic information in prize-drawing activities at the TCG website. The phone number and email address provided will be used to notify the participant of results; this data will not be used for any other purposes. Other information provided by users will be limited to service analysis. With the exception of specific consent from users, all mentioned data acquired by TCG websites will be used solely for the purpose of data analysis of web traffics.

• Statistic and Analysis

TCG websites will, from time to time, commission internal departments or academic institutions to conduct research on issues including the number of users, interest, and behaviors based on registration, survey response, promotional activities, and server login entry. All public information and analysis reports target general behavior of overall users, and will not attempt to analyze the behavior of individual users.

Information Sharing and Disclosure

TCG website does not sale, exchange, or rent your personal information with other organizations or individuals. Only under the following circumstances and guidelines will we share your personal information with third parties.

• To provide you with additional services or benefits:

In circumstances where sharing your personal information with third parties is necessary to provide additional services or benefits, TCG websites will provide detailed explanations during the activity, and will notify you before collecting any information. You may choose whether to accept or not the additional services or benefits.

• To enhance, evaluate, or research service quality:

To provide accurate and quality service to users, TCG websites will follow the privacy policy when comparing user data with data provided by third parties. Furthermore, to introduce our services and other legal capacities to potential partners, advertising agencies, or other third parties, TCG websites have the right to disclose anonymous statistical data of individual users.

• Others:

Taipei City Government website has the responsibility to safeguard the privacy and personal information of its users. We will not edit, delete, or provide your personal information and data without your prior consent, with the exception of the following situations:

• Information requested by judicial authorities of the ROC government granted through legal processes
• In violation of website regulations creating valid threats
• In the interest of extending government website services
• To safeguard the legal rights of other users

Network and Information Security Policy

As the safety of data transfer through the Internet cannot be 100% guaranteed, TCG websites nonetheless strive to keep user information safe. There are situations where SSL technology is employed to safeguard data transmissions. As the safety of data transfer is also determined by the security of the Internet environment of the end user, we cannot guarantee that all data transmissions between TCG websites and the end user are ever completely secure. Users should know this and bear the risk of data transfer via the Internet.

Users who disclose their personal information, such as email address and name at public sections of the website (such as the forum) should realize that data disclosed in this manner can be collected and used by others. You are not required to reveal your personal information in these sections if you do not wish to expose yourself to such risks. If you disclose your personal information in public sections where information could be accessed by others, there is a chance that you will receive advertisements or spams from other organizations. Please realize that these consequences are not within the control of TCG websites, and we will not bear any responsibility for it.

Amending Privacy and Information Security Policy

TCG websites will amend and update these policies from time to time to adhere to the latest privacy safeguardion measures. Announcement will be posted on the website to notify users of major changes to the guidelines on how we utilize personal information.

Inquiries Regarding Privacy and Security Policy

If you have any questions regarding our privacy policy or how we collect, use, or update personal information, please contact us during regular work hours at (02) 2720-8367, or fax at (02) 2720-8369. You can also contact us through email.

Taipei
Local Toll Free Number:0809-09-19-19; Mobile Hotline: 886-2-7745-5429; 1999 Citizen Hotline (toll free local number, not applicable to public pay phones or prepaid cards)
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Copyright© 2012 Taipei City Government. All rights reserved. Address: No.1, City Hall Rd., Xinyi District, Taipei City 11008, Taiwan (R.O.C.)