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Taipei Free Public Wi-Fi Access
 
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Service Details
Q1
What are the SSIDs for the Taipei Free wireless network service?
 

The indoor/outdoor hotspot SSIDs for the Taipei Free wireless network service are “TPE-Free” and “TPE-Free_CHT.” The SSID for affiliate public busses in Taipei is “TPE-Free Bus.”

Q2
What are the service areas for Taipei Free? How do I search for hotspots?

Service Area: Primarily public areas in Taipei City (private venues excluded)

Indoor Outdoor
Taipei City Hall, 12 district administration centers, city libraries & branches, Taipei City Hospital & branches, Taipei MRT stations, and Metro malls. Main streets, main commercial / residential areas, and populated public areas.
Please use the “Hotspot Search” function on the Taipei Free official website, or install the Taipei Free hotspot search phone app for the nearest hotspot or hotspot information.
Q3
What are the service hours for Taipei Free?
Taipei free provides unlimited free network service all-year around in outdoor public areas, while the service hours for indoor public areas correspond to business hours of the indoor area.
Q4
Who can use Taipei Free?

Taipei Free service is applicable to all and is not limited to Taipei citizens; whether you are a citizen of Taipei, a tourist in Taipei, from out of the country, or here on business trips, even foreign guests, the service is free and applicable to all with notebooks, pads, smart phones, or mobile devices within the wireless network coverage. Foreign passengers can also apply for an account at the airport or visitor centers to take advantage of this service.

Q5
How do foreign or China-region passengers apply for the Taipei Free service?

Please visit the venues below with your passport or travel permit (for China Mainlanders) ready, and provide our service personnel your email. Our service personnel will apply for an account on your behalf to give you free wireless network services in the main indoor/outdoor areas of Taipei City.
Taipei City Tourist Service Center Locations: Songshan Airport, Taipei Main Station, MRT stations, tourist attractions. For more information, please visit:

http://www.travel.taipei/frontsite/en/cms/cmsAction.do?method=goCMSDetail&contentId=295&menuId=1030202
Q6
What is the current bandwidth provided by Taipei Free? What can I do when I am connected?

Taipei Free adopts Wi-Fi technology, providing each hotspot and AP up to 10Mbps of downlink bandwidth, enabling the public to engage in messaging activities, and browse city and lifestyle information on the go.

Q7
Are there restrictions for visiting multimedia websites using Taipei Free?
Taipei Free provides browsing services for multimedia websites (excluding real-time streaming capabilities), while only exercising regulatory measures on online games and high bandwidth consumption websites or applications, as well as pornography and websites with inappropriate contents. In consideration of user demands, quality of network service, and public welfare of this project, the service we provide is adequate to meet all basic net-usage requirements. For users requiring higher bandwidth or network resources, please visit the relevant telecom operators for paid online services, this will ensure the equitable use of limited public resources.
Q8
How do I troubleshoot problems regarding Taipei Free?

If you have problems while using Taipei Free, please contact our 24-hour free customer service line (from landlines within Taipei City area only) at 0809-09-1919. Our service personnel will handle the following issues for you:

  1. Account inquiries
  2. Hotspot search
  3. Taipei Free official website information
  4. Network signal anomalies and connection problems
  5. Damaged service equipment and labels/signs
  6. Complaint handling progress
Q9
Can a Taipei Free account be usable at other government agency hotspots for free wireless internet access?
Taipei Free has established a two-way account roaming mechanism with iTaiwan and NewTaipei. Users having any of these mentioned accounts have free internet access at nation-wide’s “iTaiwan,” New Taipei City’s“NewTaipei,” and Taipei City’s “Taipei Free” hotspots.
Q10
If I encounter problems when using a Taipei Free account at an iTaiwan or NewTaipei hotspot, to which agency should I contact?

It is advised that you contact the customer center at iTaiwan 0800-081-051, or NewTaipei 1999 (for New Taipei City districts).

Q11
Do MRT trains provide Taipei Free services as well as MRT stations?
Taipei Free is not available onboard MRT trains currently.
Q12
What is the difference between Taipei Free and unlimited 3G plans?

Taipei Free adopts Wi-Fi technology, recommended to be used in areas within close proximity to the hotspot.  An unlimited 3G/4G plan uses mobile networks, able to connect to the internet where there is mobile signal coverage. Generally, most free Wi-Fi services in international cities all adopt the concept of hotspots.  Using Wi-Fi while walking or running often breaks the connection, and requires a relog. It is recommended that you remain in one spot for the best internet connection.

WiFi 3G/4G
Close to hotspots at fixed locations Mobile network, surfing on the go.
Within a radius of 20 meters from the hotspot Network available where there is a 3G/4G signal
Account-related Issues
Q13
How do I apply for Taipei Free services?
When using our service for the first time, for information security reasons, an account must be registered. An account can be registered online on the Taipei Free website (www.TPE-Free.taipei.gov.tw). After providing a cellphone number, email, and password, the system will send an authentication code via SMS (All system SMS from Taipei Free are free, and do not charge the user). Upon entering the authentication code into the space provided on the website and completing the registration procedure, search for our SSID (TPE-Free) in applicable service areas, and then connect to the service to enjoy free internet service.
Q14

How do use Taipei Free services after an account is registered?

Please enable the Wi-Fi function on your phone or notebook, search for the SSID “TPE-Free,” and confirm to connect to TPE-Free. When opening the browser of your choice, it will automatically go to a login page.  Please enter your cell number, password, and then click “Login” to enjoy the free internet service.
Q15
If I don’t have a cellphone number, how do I apply for a Taipei Free account?
Please bring your citizenship ID and apply for an account at 1F Public Internet Area in Taipei City Hall, or 10F Network Equipment Department of Information Office.
Business Hours: 9AM – 5PM, Mon – Fri (excluding national holidays)
Q16
Why must the phone be authenticated when applying for an account?

Due to information security reasons, a cellphone SMS authentication process will be conducted when registering a Taipei Free account on the website. Taipei Free will send an authentication code to the registered mobile phone number, and the SMS authentication code must be entered in order to complete the registration. This is done to ensure the cellphone number applied belongs to the applicant.

Q17
What if the authentication code or SMS is not received?

It is recommended to contact the customer service of your mobile carrier, and check if the SMS has ad-blocking functions. Please disable such functions to ensure our SMS is properly delivered.

Q18
What if I cannot find the page to enter the authentication code after I receive the SMS authentication?

Please visit the Taipei Free website. Click “Sign Up” > enter your registration details > click “Already have an account; enter authentication code,” and it will guide you to the authentication page. After entering the authentication code and clicking “Confirm,” the registration process is completed.

Q19
What if I forgot my password?

Please visit the Taipei Free website, go to “Account Management” > “Forgot Password” > enter your account name (cellphone number). The password will be sent to your cellphone via SMS.

Q20
After I went to Account Management > Forgot Password, what does it mean by “abnormal account status?”

The “abnormal account status” prompt may be caused by a locked account due to multiple failed attempts to log in with a wrong password; or it may be caused by an incomplete account registration process. Please contact our customer service via your registered cellphone, and our service personnel will handle the situation for you.

Q21
How do I change my registered account, password, or email?

Please visit the Taipei Free website, go to “Account Management,” and then use the change account / change password / change email functions to proceed.

Internet-related Issues
Q22
How I do ensure a smooth Taipei Free wireless internet operation?

It is recommended to use the Taipei Free service within a radius of 20 meters from the hotspot while staying put in an unsheltered environment. Stay close to the hotspot to ensure smooth operation.

Q23
Why can’t I connect to TPE-Free even if I see it in the Wi-Fi list?

It may be because the Wi-Fi signal utilized by Taipei Free has weaker penetrating power, and it is also prone to be blocked by buildings, trees, vehicles, and other objects, as well as being interfered with by other Wi-Fi signals and Bluetooth signals in the environment. When your device is farther away from the Taipei Free hotspot, or has more blocking objects in between, even if your device can receive a stronger Taipei Free signal, but the internet signal strength is weaker, so the signal cannot successfully transmit back to the Taipei Free hotspot, causing network issues. It is recommended to stay close to the hotspot, and try the follow procedures:

  • Reboot your device
  • Turn your Wi-Fi off, then on
  • Clear the Taipei Free entry setting in your Wi-Fi list
  • Reconnect to the Taipei Free signal
Q24
Why am I unable surf the net after being connected to TPE-Free?
  • Please open your browser, and it will be directed to the login authentication page. If your browser is not directed automatically, please do the following:
  • Clear browser histories and cookies. Reopen the browser again.
  • Enter any URL in the address enter http://ap.login or http://www.taipei.gov.tw. Your browser should be directed automatically to the Taipei Free login authentication page.
  • Enter your account and password in the login authentication page. The Taipei Free service should be enabled after clicking “Login.”

Please note:

  • You must login first to connect to the internet with other APPs.
  • If the initial page you load is an https page with encrypted protocols, such as https://www.google.com.tw or https://tw.yahoo.com, our system will not be able to direct your browser to the login authentication page.  Please load a usual http URL to be directed automatically.
Q25
How do I disable automatic login?
Please visit the Taipei Free website, and go to Account Management > click “disable automatic login next time” to proceed.
Q26
How do I logout of Taipei Free?
Click on the “Logout” button on the top of the Taipei Free website, or enter in the browser for http://ap.logout for an offline logout.
Q27
Can I use Taipei Free services both on my phone and notebook?

The Taipei Free service mechanism only accommodates one internet device to be logged in.  If a second device is connected, the previous connection will be disconnected. Therefore, please do not connect with more than one device to prevent disconnections.

Q28
Why am I disconnected not long after I connect to Taipei Free, and have to reconnect again?

The Wi-Fi signal used by Taipei Free has a smaller area of coverage.  Disconnection would occur if you move out of the reception range of the signal. Please stay within the optimal coverage area in a fixed position while using Taipei Free services.

Q29
Is there a time limit on using the internet with Taipei Free?

In consideration for optimal overall network system and improving bandwidth resource distribution, Taipei Free services conforms to wireless network system regulations adopted by current government agencies and private businesses. If there is no network activity from the device for 15 minutes, the system will automatically log the user out to avoid occupying public bandwidth for a prolonged duration of time, in respect for the rights of other users. If you require internet services after being logged out, you can reconnect to the hotspot and login again.

Q30
Do some indoor public areas have poor network signals?

Due to structural reasons, a few indoor public areas have poor network signals. We recommend all Taipei Free users to follow “Be close to Hotspots, Stay Put, Adjust Settings” and try to be in designated Taipei Free outdoor public areas (designated with the Taipei Free Logo), unsheltered public street areas, or indoor locations designated by the Taipei Free Logo, in order to enjoy our free wireless internet service.

Q31
Why can’t I receive TPE-Free network signals at home?

Taipei Free provides fixed, small ranged services at public areas, and optimizes signal coverage in such public areas. Thus, we cannot guarantee the usage in homes, offices, restaurants, and other private locations.  Please stay close to hotspots, and use the service in public areas that are unsheltered, or unblocked by artificial facilities.

Q32
I have applied for mobile internet plans on my smartphone; what should I pay attention to when using Taipei Free services?

Taipei Free services are free of charge. If you have automatic connect functions enabled on your phone, using Taipei Free services on your smartphone in public areas may cause your phone to automatically switch to 3G or other charged commercial wireless bandwidth services. We recommend to switch off 3G network functions before using Taipei Free services. After using Taipei Free services, manually close your internet browser and Wi-Fi functions to avoid additional charges.

Q33
Why is my internet slow when using Taipei Free?

The current back-end bandwidth for Taipei Free is between 10Mbps to 50Mbps, but the bandwidth will be distributed among multiple users, causing the bandwidth distributed to each user to be at a reduced speed; or, your location is further from the Taipei Free hotspot or is blocked by barriers, causing a weak wireless signal and a slow connection speed. We recommend you to follow the “Be close to hotspots, stay put” principle, in order to enjoy Taipei Free services with the most optimal connection speed possible at the strongest signal location.

Q34
Why can’t I open web pages while using Taipei Free on my smartphone?

There are a multitude of mobile operating systems. In consideration for the penetration rate of various operating systems, our Wi-Fi service currently supports Android, iOS, and Windows Mobile smartphones.  Please contact your mobile or telecom carrier to confirm which operating system your phone is using.  Additionally, you can also use our services with notebooks or pads.

Q35
When I login to Taipei Free with my smartphone, why am I prompted with a website certificate error message?

The account sign up, login, change user information pages of our service are encrypted with a 128-bit SSL server application certificate to ensure user information security. Because some operating systems used by smartphones cannot identify the service certificate, the user may encounter errors when signing up, logging in, or changing user information. This will not affect the effectiveness of the certificate, nor internet functionality. The user can ignore and skip this type of messages.

Q36
Why are some websites blocked from browsing?

Taipei Free is a free public Wi-Fi internet service provided by the Taipei City Government. We ensure public privacy in the freedom of communication as well as network security, while maintaining an optimized network quality and its public-serving nature. Taken into consideration that 30% of users are juveniles, since Taipei Free was employed in 2011, it is in compliance with current public network information security protection measures adopted by government agencies, blocking websites with restricted contents (ex. pornography, violence, etc.) deemed inadequate for the physical/psychological growth and development of youngsters.

Q37
How strong is the electromagnetic wave generated by wireless networks? Are they harmful to health?

The electromagnetic waves generated by Wi-Fi network is extremely weak, much weaker than the electromagnetic waves emitted by fluorescent lamps, mobile phones, hair dryers, microwaves, and other electrical appliances. The difference in electromagnetic wave magnitudes when the Wi-Fi receiver (AP) is on or off is relatively negligible. Relevant WHO reports also pointed out that, “Until now, there has been no solid scientific evidence to indicate the weak RF signals generated by wireless networks have any negative effects on human health.” As for the signals from wireless radio broadcasts, television broadcasts, and networks, WHO reports also maintain the conclusion that “no credible scientific evidence to suggest a relationship with cancer.”
Throughout the long-term study and multiple electromagnetic tests conducted by the city government, the results showed that the electromagnetic wave magnitude of wireless APs has always been lower than the “Non-ionizing Radiation Recommended Environmental Values” released by the EPA. In truth, recently, there are more and more citizens using APs to replace physical network devices in homes, offices, and businesses.  This reduces the negative influences caused by internet cables, such as visual discomfort, hampered dynamic flow, reduced space efficiency, while still able to enjoy the conveniences of the internet.



 

Taipei
Local Toll Free Number:0809-09-19-19; Mobile Hotline: 886-2-7745-5429; 1999 Citizen Hotline (toll free local number, not applicable to public pay phones or prepaid cards)
Terms of Service | Privacy and Information Security Policy | Copyright Statement TPE-Free@mail.taipei.gov.tw
Copyright© 2012 Taipei City Government. All rights reserved. Address: No.1, City Hall Rd., Xinyi District, Taipei City 11008, Taiwan (R.O.C.)
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